Terms of service

Terms of Service

Welcome to DZWIEKOWY DOM! These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Terms

By placing an order on our website, you confirm that you are at least 18 years old, or if under 18, you have obtained parental or guardian consent to use our website and place orders.

2. Products and Availability

We make every effort to display the products available on our website accurately. However, we do not guarantee the availability of all items listed at all times. If an item becomes unavailable after your order is placed, we will notify you and either offer a similar product or issue a refund.

3. Order Acceptance and Processing

All orders placed on our website are subject to acceptance. We reserve the right to refuse or cancel any order at any time. We may require additional information or verification before processing an order. Once your order is accepted, you will receive an email confirmation with the details of your purchase.

4. Pricing and Payment

  1. Pricing
    All prices on our website are listed in Czech Koruna (CZK) for local customers and in Euro (€) for international customers. Prices may change without notice.

  2. Payment Methods
    We accept a variety of payment methods, including credit and debit cards, PayPal, and other methods specified on the website. Payments are processed securely through third-party payment providers.

5. Shipping and Delivery

We offer domestic and international shipping.

  1. Domestic Shipping (Czech Republic)

    • Shipping cost: 250 CZK.

    • Free shipping for orders over 6500 CZK.

  2. International Shipping

    • Shipping cost: 30 EUR.

    • Free shipping for orders over 1000 EUR.

Shipping times vary depending on your location, and we will do our best to deliver your order promptly. Please note that delivery times may be affected by external factors such as customs clearance, weather, and logistical issues.

6. Return and Refund Policy

Our Return and Refund Policy is detailed separately on our website. Please refer to that section for information on how to return items, request a refund, or exchange products.

7. Customer Accounts

Creating an account on our website allows you to track your orders, save shipping information, and receive updates. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

8. User Conduct

By using our website, you agree to not:

  • Engage in fraudulent or illegal activities;

  • Distribute viruses or harmful content;

  • Violate any applicable laws or regulations;

  • Use the website in a manner that disrupts or interferes with the normal operation of the site.

9. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.

10. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, including any loss of profits or data, unless caused by our negligence or willful misconduct. We do not guarantee the accuracy or completeness of the information on our site.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Amendments

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website after any changes, you agree to be bound by the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Brno, Czech Republic.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: Dzwiekowydom@outlook.com
Phone: +420 607 585 051
Address: Veselá 197/1, Brno-město, 602 00 Brno, Czech Republic