Refund policy

Return and Refund Policy

Thank you for shopping at DZWIEKOWY DOM. We appreciate your business and are committed to providing a positive shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns
We accept returns for items within 14 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for used or damaged items unless they are defective.
Non-returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products

Refunds

Refund Process
Once we receive your return, we will inspect the item and notify you about the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Shipping Fees
Shipping fees are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item sent.

Exchange Policy

Exchanges
If you would like to exchange an item for a different product, please return the original item and place a new order. We do not offer direct exchanges.

How to Return Your Item

To return an item, please contact us at Dzwiekowydom@outlook.com or call us at +420 607 585 051. We will provide instructions on how to proceed with the return.

Shipping Returns

Customers are responsible for the cost of return shipping, unless the return is due to a defective item or an error on our part.

Damaged or Faulty Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the order. We will arrange for a replacement or refund, depending on your preference and the condition of the product.

Thank you for shopping with us!